Shipping Policy

Last updated: July 14, 2026

Thank you for shopping with Xalphius Pickleball. We strive to process and deliver your order as quickly and safely as possible.

Order Processing

• Orders are typically processed within 1 to 2 business days after payment has been confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During product launches, promotional campaigns, or peak periods, processing times may be longer.

Once your order has been shipped, you will receive a shipping confirmation and tracking information, where available.

Shipping

We currently ship throughout Malaysia and selected international destinations.

Shipping fees are calculated at checkout unless otherwise stated as part of a promotion.

Delivery times are estimates only and may vary depending on your location, courier service, customs clearance, weather conditions, and other factors beyond our control.

Delivery

Please ensure that the shipping address and contact details provided are complete and accurate.

We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If a parcel is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, the customer will be responsible for any additional shipping charges required to resend the order.

Lost or Delayed Shipments

Once an order has been handed over to the courier, delivery is managed by the courier service.

If your shipment is delayed or appears to be lost, we will assist you in communicating with the courier to help resolve the issue. However, we are not responsible for delays caused by the courier or circumstances beyond our reasonable control.

Damaged, Incorrect, or Defective Items

If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of receiving your order.

To submit a claim, you must provide:

• Your order number

• Clear photographs of the item

• A continuous, unedited video showing the unopened parcel, the complete unboxing process, and the defect or incorrect item

Claims submitted without a complete unboxing video may not be accepted, as we are unable to verify the condition of the package upon delivery.

Please refer to our Refund & Return Policy for full details regarding replacements and refunds.

Customs, Duties and Taxes

For international orders, any import duties, taxes, customs fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

We are not responsible for delays caused by customs inspections or clearance procedures.

Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website. We will be happy to assist you.