Terms of Service

Last updated: July 14, 2026

Welcome to Xalphius Pickleball. By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. General

These Terms of Service govern your use of our website and the purchase of products from Xalphius Pickleball. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

2. Products

We make every effort to display product descriptions, specifications, colours, and images as accurately as possible. However, actual product colours may vary depending on your device or screen settings.

All products are subject to availability. We reserve the right to discontinue any product or limit quantities without prior notice.

3. Pricing

All prices are displayed in the applicable currency and are subject to change without prior notice.

While we strive for accuracy, we reserve the right to correct pricing errors, typographical mistakes, or inaccurate product information. If an order has been placed with an incorrect price due to an error, we reserve the right to cancel the order and issue a full refund.

4. Orders

An order confirmation does not constitute acceptance of your order.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

• Product availability

• Pricing or listing errors

• Suspected fraudulent activity

• Payment verification issues

• Violation of these Terms of Service

If your order is cancelled after payment has been received, a full refund will be issued.

5. Shipping

Estimated delivery times are provided for reference only and are not guaranteed.

We are not responsible for delays caused by courier services, customs clearance, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Risk of loss and ownership of products pass to the customer upon delivery to the shipping address provided.

6. Returns and Refunds

Our Refund & Return Policy forms part of these Terms of Service.

By placing an order, you acknowledge that all sales are final once an order has been shipped, except where you receive an incorrect product or a confirmed manufacturing defect as outlined in our Refund & Return Policy.

7. Warranty

Where applicable, products are covered by the manufacturer's warranty in accordance with the manufacturer's terms and conditions.

The warranty does not cover:

• Normal wear and tear

• Cosmetic damage

• Accidental damage

• Misuse or abuse

• Improper storage or maintenance

• Unauthorized modifications or repairs

8. Intellectual Property

All content on this website, including text, graphics, photographs, logos, videos, product descriptions, and designs, is the property of Xalphius Pickleball or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Xalphius Pickleball shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability for any claim relating to a product or order shall not exceed the amount paid for that product.

10. User Responsibilities

You agree to:

• Provide accurate and complete information when placing orders.

• Use this website only for lawful purposes.

• Not interfere with the operation or security of the website.

• Not attempt unauthorized access to any part of the website or its systems.

11. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes arising from these Terms of Service shall be subject to the exclusive jurisdiction of the courts of Malaysia.

13. Contact

If you have any questions regarding these Terms of Service, please contact us through the contact details provided on our website.